Here is the way that Track Changes is supposed to work in Word.

As a final step, she changes the view of the document to 'Final' and saves it, but when the document is next opened, it has reverted to 'Final Showing Markup'-and all the changes are back again. It seems that when a document has tracked changes, and those changes are eventually all accepted, they don't really go away. Kathryn is experiencing a problem related to Word's Track Changes feature.